This is a translation. If there is any discrepancy, the Spanish version prevails.
This Policy sets out the financial terms of WaFloW.ai, a SaaS platform operated by Clic and App Agency SL (hereinafter «WaFloW», «the Platform» or «the Company»). By purchasing any WaFloW.ai plan or service, you accept this Policy.
1. Service model and free trial
WaFloW.ai is a digital subscription service that gives access to the platform, its automations, integrations and resources from activation.
When you sign up you get a 7-day free trial, no card required. When the trial ends, you need to choose a plan to keep using the service. If you don't, you are not charged anything.
2. Plans and prices
| Plan | Price |
|---|---|
| Start | €49 per month |
| Pro | €129 per month |
| Max | €299 per month |
What each plan includes and its current price are shown before you buy. Taxes apply as set out in section 10.
3. Start of billing
Billing starts when the user:
- activates a paid plan, during or after the trial;
- completes a sign-up process that includes a charge;
- renews an existing subscription.
4. Billing cycles
Plans are billed on a recurring basis according to the chosen cycle:
- Monthly plan: every month from the start date.
- Annual plan, if offered: every year from the start date.
Add-ons or upgrades may be billed pro rata and aligned with the existing cycle, or separately from their activation, depending on the type of service.
5. Payment in advance
All services are billed in advance and on a recurring basis. Non-payment, a declined charge or a chargeback may lead to temporary suspension of access, limited features or cancellation of the account.
6. Refunds
Because of the digital nature of the service and its immediate infrastructure costs, WaFloW.ai does not offer refunds for periods that have already started. The free trial is there so you can try the service before paying.
6.1. Monthly plans
Unused time in a current month is not refunded. Cancelling stops future charges but does not refund the current period.
6.2. Annual plans
The current month at the time of cancellation is not refunded. The amount for the full months remaining in the annual cycle may be refunded pro rata, provided there is no breach of the Terms and Conditions.
7. Refund exclusions
No full or partial refunds are granted in these cases:
- blocks, suspensions or limitations imposed by WhatsApp, Meta or other third parties;
- failures, outages or changes in external APIs or services;
- improper, abusive use or use contrary to the Terms;
- data loss caused by third-party integrations or services;
- downtime or technical incidents.
8. AI top-ups and credits
If you buy AI usage top-ups or credits, they are one-off payments, are consumed with use and are non-refundable.
9. Third-party costs
The WaFloW.ai price does not include costs that other providers bill directly to the user: for example AI usage with your own key or subscription, Twilio, ElevenLabs or WhatsApp template message fees. Those costs are governed by each provider's terms.
10. Taxes
Unless stated otherwise, prices do not include indirect taxes. Applicable taxes (VAT or others) are added according to current law and the user's jurisdiction.
11. Cancellations and plan changes
You can cancel or change your subscription at any time from your account (Administration → Plan and billing) or by writing to soporte@waflow.ai. Cancellations by email are usually processed within 48 business hours, and we confirm in writing once done.
12. Service availability
No refunds are granted for interruptions, outages, maintenance or incidents, provided WaFloW.ai acts with reasonable technical diligence.
13. Statutory rights
Nothing in this Policy limits the rights granted to you by the consumer protection law of your country of residence.
14. Contact
For any question about payments, billing or possible charging errors:
- Entity: Clic and App Agency SL
- Support email: soporte@waflow.ai